- Proven experience as call center supervisor or similar supervisory position.
- Experience in customer service is essential.
- Proficient in English and Nepali; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
Position: Call Center Supervisors (Hot Job)
- No. of Openings 2
- Category Telecommunication
- Job Location 3
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelor's Degree
- Experience 1-2 years
- Expiry date Jul 28, 2017 (Expired)
Job Description
- Assist in the Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Job Specification
Apply Instruction
To apply send in your CV and application to [email protected]. Also please do not forget to mention the post you are applying for.
This job has been expired
on 2017-07-28
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About Company
Sarathi is a cab management company that is started with an ambition to change the way we travel in cabs in Kathmandu city and all across Nepal. Our ...
Sarathi is a cab management company that is started with an ambition to change the way we travel in cabs in Kathmandu city and all across Nepal. Our goal is to make hassle free transportation. Sarathi is founded to serve first and then is designed such that its sustainable business that turn in to profit. We believe the customer is first to benefit in all scenario of the service industry.
