Position: Waiter (Premium Job)

Job Description

ESSENTIAL FUNCTIONS:

 Job Tasks:

• Deliver food orders to the kitchen and beverage orders to the bar.
• Deliver food & beverages to the restaurant area as per guest’s order.
• Assist in maintaining cleanliness of the restaurant areas.
• Supply and replenish cutleries and glassware in the required stations.
• Understand and carry out orders given by the Manager or Supervisor.
• Advise guests on the choice of drinks including cocktails, wine, special brands etc.
• Provide necessary information to guests about specific beverages.
• Inform customers of promotions and reward systems.
• Report to the Reporting Manager any complaints, disputes, queries, comments from guests.
• Help monitor beverage consumption to ensure guests do not become too intoxicated.
• Perform any other related ad hoc duties assigned by the Management.

Job Specification

Service Support:

• Ensure efficient use and management of time.
• Sign relevant forms.
• Support the implementation of new policies and procedures issued by Management from time to time.
• Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust and mutual respect.
• Perform all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adhere to procedures and achieve a high standard leading to company satisfaction.
• Update oneself and follow security/fire/safety procedures according to Company’s rules and regulations.
• Attend divisional/departmental meeting and training when requested.
• Assist with other duties as determined by immediate superiors from time to time.
• Contribute new ideas and offer feedback to Reporting Manager.
• Assist in creating and maintaining a safe working environment.

 Key Challenges

• Promote the company in a positive manner.
• Deliver high quality, courteous and informative services.
• Ensure the provision of service standards that develop and encourage repeat business.
• Respond to customer complaints and refer to Reporting Manager if required.
• Maintain focus and confidentiality.