Position: Hostess/Room Service Order Taker (Hot Job)
- No. of Openings 4
- Category Hospitality
- Job Location 26
- Job Level Junior Level
- Salary Negotiable
- Education Level Graduate in Hotel Management.
- Experience Minimum 3 years working experience in similar position at reputed hotel/resort should be must.
- Expiry date Oct 15, 2017 (Expired)
Job Description
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Oversee all aspects of the daily operation of the hotel’s Room Service operation.
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Supervise all Room Service personnel.
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Respond to guest complaints in a timely manner.
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Work with other F&B managers and keep them informed of F&B issues as they arise.
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Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.
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Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.
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Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.
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Provide feedback and appraisals as necessary.
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Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
Job Specification
- Knowledge of food service operations and a variety of styles of services.
- Perform other duties as requested by management.
- Maintain a warm and friendly manor at all times.