Position: Hostess/Room Service Order Taker (Hot Job)

Oversee all aspects of the daily operation of the hotel’s Room Service operation.

Supervise all Room Service personnel.

Respond to guest complaints in a timely manner.

Work with other F&B managers and keep them informed of F&B issues as they arise.

Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.

Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.

Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily.

Provide feedback and appraisals as necessary.

Coordinate and monitor all phases of Loss Prevention in the Room Service operation.