Position: Enterprise Support Representative (For our client: WORLDLINK COMMUNICATIONS LTD) (Premium Job)
- No. of Openings 4
- Category IT&Telecommunication
- Job Location 145
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors Degree Running / Completed
- Experience 6 months experience in related field
- Expiry date Jan 24, 2020 (Expired)
Job Description
- Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 x 7 in shift duties.
- Handle inbound customer service phone calls.
- Troubleshoot remotely or via field visit to solve the issue raised by customer.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country
- Follow up and escalate the issue to respective team and departments in order to solve the problem of customer
- Follow up and take care of all customer support tickets during off-hours and holidays of the company.
- Daily reporting of tasks performed and assists in maintaining documentation.
- Other responsibilities as assigned by the supervisor
Job Specification
- Minimum Bachelors’ Degree (preferred in IT, Science or Engineering) with at least six months experience in the Company.
- Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking
- Comfortable working in Windows, Linux or similar environment
- Good written and verbal communication skills both in English and Nepali
- Must hold two wheeler and a driving license
This job has been expired
on 2020-01-24
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About Company
Infotech Services Pvt. Ltd. is an complete Human Resource consulting firm operating since 2008, which offers quality services in the field of human ...
Infotech Services Pvt. Ltd. is an complete Human Resource consulting firm operating since 2008, which offers quality services in the field of human resource to different organizations and Job seekers.