Position: Director of Programs (Recent Job)

Job Description

Reporting to the Country Manager for Nepal, the Director-Programs position will be based in Kathmandu. This position might require travel to project sites. Your role is to manage Viamo’s current signed projects and expanding Viamo’s in-country presence. You will engage stakeholders to design digital engagement strategies, create new content for 3-2-1, monitor the continued quality and success of the Service, manage Viamo’s relationships with Telecoms, pilot and evaluate new initiatives, and ensure successful implementation of Viamo’s programs in Nepal. The Director-Programs is an integral member of the Nepal team and plays a key role in supporting the overall mission of Viamo.

Business Development & Partner Management

• Be the primary point of contact for Viamo’s partners in-country as determined by the Country Manager. This includes relationships with Telecoms.
• Work with partners to design and launch effective mobile engagement projects. This includes building relationships, co-designing projects, preparing budgets, writing concept notes, responding to RFPs, and capacity building.
• Provide close assistance to these partners for the effective use of Viamo’s services in the domains of health, financial literacy, gender, agriculture, SBC, and other sectors as they arise
• Monitor partner implementation needs according to project objectives, and adapt programming as required
• Inform partners of new services and product improvements
• Solicit and document partner feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings

Project Implementation

• Oversee the establishment of annual work plans and quarterly/monthly deliverables in partnership with Viamo’s Country Manager
• Monitor and contribute to the implementation of work plans according to the established timelines
• Facilitate training and 3-2-1 content development/validation workshops
• Supervise qualitative and quantitative research and other field activities
• Contribute to Viamo Nepal institutional knowledge by leading case studies, impact evaluations, etc. as needed

Innovation and Service Development

• Propose and pilot new service offerings to include in Viamo’s suite of ICT products
• Provide input for the continued success of Viamo’s service offerings:
• 3-2-1 Service, a mobile-phone-based information service for the population (dial 3-2-1-0-0 on Nepal Telecom to test the service!)
• Mobile surveys to gather feedback from project beneficiaries, collect data from nationally representative cohorts, and conduct field research
• Document and share lessons learned and best practices with Viamo’s international team of program staff
• Contribute to the development and implementation of Viamo’s annual strategic Objectives
• Objectives and Key Performance Indicators
• Number of partners, and partner satisfaction
• Value of secured projects
• Impact, in terms of service reach and project outcomes

Why Work With Us

• Purpose + Ambition

We are solving one of the world’s toughest challenges: connecting organizations to people in low-resource settings in a meaningful, respectful, and equitable way. And we’re doing it at a global scale: We aim to reach 100M unique individuals by 2021, creating a movement of more than 2,000 organizations who are using our products to engage with their end-users

• Autonomy + Responsibility

Every person on our team plays a critical role in creating the organization they want to work. Our people work with their managers to create their KPIs and are responsible for meeting their goals with little direct oversight

• Global Community

As a distributed team, we work extra hard to stay connected. We have meetings with participants across 15 time zones and use a combination of tools to collaborate across departments and countries

Who You Are

• You are passionate about the potential for technology to create social change and believe that access to information leads to better decision-making
• You know the challenges of working in emerging markets and are eager to tackle them. You thrive on learning new skills and are motivated to learn and grow. You are intellectually curious, but also like to roll up your sleeves and get things done
• You want to be a part of building something new and are looking for a fast-paced, dynamic environment where you can take ownership of your work and be a core part of a global team