Position: Customer Support Specialist (Recent Job)
- No. of Openings 2
- Category Marketing/Sales
- Job Location 26
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelor degree
- Experience Upto one year
- Expiry date Oct 08, 2020 (Expired)
Job Description
Competencies Required:
- Must have good communication skills.
- Must have good English writing & verbal skills.
- Able to work proactively.
- Ability to identify the severity of the issue.
- Able to work with a team and independently as and when required.
Qualification and Experience:
- Bachelor’s Degree running or completed.
- At least a year's experience in dealing with customers.
Working Hours: 6 AM to 3 PM
Working Days: Sunday to Thursday
Job Description
- Direct call with customers to address their queries/issues.
- Must be available all the time (in duty hours) in live chat (It is a tool to connect with customers directly from the classroom platform to us).
- Ability to communicate issues to the tech support team.
- Ability to organize customer issues.
- Ability to close the issue as soon as possible.
- Ability to prepare reports on a daily, weekly basis and submit to the supervisor.
- Should be able to handle issues by himself/herself at first. (for example, when an issue occurs, it needs to be identified by him/her and s/he needs to solve it from her/his end at first. However, if it's more related to the tech side, then only transferring the issue to the tech team)
- Other tasks as assigned.
Apply Instruction
Please apply via: http://jobs.fusemachines.com/apply/SHd2XYnvZA/Customer-Support-Specialist
This job has been expired
on 2020-10-08
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