Position: Customer Service Representative(CSR) (Hot Job)
- No. of Openings 5
- Category Customer Service
- Job Location 26
- Job Level Entry Level
- Salary 13,000-15,000
- Education Level Intermediate/Bachelor's
- Experience Experienced preferred in related field(Fresher's can apply)
- Expiry date Dec 22, 2018 (Expired)
Job Description
- Manage  incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies
Job Specification
- Good communication skills
- Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate
- Comfortable working in shifts.
Working Hour: 8 am- 2 pm 1 pm- 8 pm
This job has been expired
on 2018-12-22
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About Company
A World Class IT Company in Kathmandu is seeking for the potential candidates to join their team.