Position: Customer Experience Executive (Recent Job)
- No. of Openings 66
- Category Marketing/Sales
- Job Location 26
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelor degree
- Experience Upto one year
- Expiry date Oct 12, 2020 (Expired)
Job Description
Other Specification
- Bachelors Degree with minimum of 1 years of experience in related field
- Strong Verbal Communication skills and interpersonal skills
- Must be a Team Player with good decision making ability
Job Description
- Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
- Learn Daraz systems and processes as and when guided
- Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
- Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
- Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects
Apply Instruction
- Please >CLICK HERE to apply for the position.
- If you have been referred by a current or past Daraz employee, please mention the referrer’s full name and contact information in the cover letter itself
This job has been expired
on 2020-10-12
Share:
