Position: Assistant Front Office Manager (Recent Job)

Job Description

Address Guest Concerns and Provide Customer Satisfaction

An Assistant Front Office Manager is quite often the person to whom guest complaints and concerns are addressed. Assistant Front Office Managers must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner. Requests can range from extra linens or towels to having other guests reduce noisy activities. As part of this responsibility, Assistant Front Office Managers might instruct other hotel personnel such as security staff or room attendants to address these or similar issues.

Train Staff

It is often up to the Assistant Front Office Manager to provide necessary training to all personnel working front desk operations. This might include training employees in using hotel computer systems, applying guest services techniques and handling telephone inquiries. They will also explain all hotel policies and pricing to front office staff. Assistant Front Office Managers might be involved with recruiting and reviewing applications for hiring new staff members.

Process Payments

During the check-in process, guests will often be required to make payment on their room. An Assistant Front Office Manager will process cash or credit card payments. They are also often responsible for maintaining a balanced account.