Customer Support
- No. of Openings 1
- Industry Consultancy Services
- Category Marketing/Sales
- Location rabibhawan, Kathmandu, Kathmandu District
- Job Level Junior Level
- Salary NRS (15k) Monthly
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience 6 months
- Expiry date Nov 05, 2024 (Expired)
- Vehicle License Yes (Preferred)
- Skills Communication (e.g.: written and oral communication)
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will be responsible for managing direct messages (DMs) across all our social media platforms and generating sales from these interactions. You will play a key role in building customer relationships, promoting our products, and driving revenue. This position offers a basic salary along with a commission on every sale made through DMs.
Key Responsibilities:
- Respond to customer inquiries via DMs on all social media platforms (Facebook, Instagram, etc.) in a timely and professional manner.
- Provide detailed product information, answer queries, and assist customers with purchasing decisions.
- Actively promote Aphrodite's products and services to potential customers.
- Generate sales through social media interactions and meet or exceed sales targets.
- Track and report customer interactions and sales data.
- Collaborate with the sales and marketing team to optimize sales strategies.
- Work from home after office hours to handle additional customer inquiries and maintain high responsiveness.
Requirements:
- Proven experience in customer service, sales, or a related role.
- Strong communication skills (written and verbal) in both English and Nepali.
- Ability to work independently and remotely after office hours.
- Familiarity with social media platforms and their messaging systems.
- Goal-oriented with a drive to meet sales targets.
- Basic knowledge of our product lines and the ability to quickly learn product details.
- Strong organizational and time management skills.
Compensation:
- Basic salary plus commission on every sale generated through DMs.
- Opportunities for career growth within the company.
If you’re passionate about customer service, have a knack for sales, and are ready to take on a dynamic role, we’d love to hear from you!
Job Specification
Qualifications:
Education:
- High school diploma or equivalent required.
- Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not mandatory.
Experience:
- Minimum 1-2 years of experience in customer service, sales, or similar roles.
- Experience with social media platforms and messaging systems is an advantage.
- Proven track record in sales or generating revenue through customer engagement is preferred.
Skills and Competencies:
Communication:
- Excellent written and verbal communication skills in English and Nepali, with the ability to engage customers effectively.
Sales Acumen:
- Strong persuasion and negotiation skills, with a focus on meeting and exceeding sales targets.
Customer Service Orientation:
- Ability to understand and meet customer needs, providing a positive and helpful experience.
Technical Skills:
- Proficiency with social media platforms such as Facebook, Instagram, WhatsApp, and messaging tools.
Time Management:
- Excellent multitasking abilities, managing multiple inquiries across platforms efficiently.
Adaptability:
- Flexibility to work both in-office and from home during after-hours as required.
Problem Solving:
- Quick decision-making abilities to resolve customer queries and convert them into sales.
Working Conditions:
- Standard office hours with the flexibility to work remotely after office hours.
- Commission-based earnings on top of a basic salary, providing additional incentives for high performance.
- Primarily focused on social media platform engagement, with occasional collaboration with sales and marketing teams.