Support Executive
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Salary Not Disclosed
- Expiry date Jul 19, 2026 (Expired)
Job Description
Key Responsibilities- Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Answering Inquiries and problem-solving
- Communicating clearly to resolve doubts with internal departments and clients too
- Staying up to date on New Features
- Pending work: clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, half-yearly, and yearly)
- Field visits as part of support and client requirements
- Take feedback from clients at a certain interval of time
- Provide training and guidance to juniors
- Pending work: clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half-yearly, and Yearly)
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1-2 years of experience in software support, client service, or IT helpdesk roles.
- Good understanding of software systems and databases..
- Ability to multitask and work under minimal supervision.
- Familiarity with CRM or ticketing systems (preferred)
This job has been expired
on 2026-07-19
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