Position: Front Office Supervisor (Hot Job)

  • No. of Openings Few
  • Category Secretarial / Front Office / Data Entry
    (Front Desk/ Receptionist/ Secretarial)
  • Job Location Rupandehi District
  • Job Level Senior Level
  • Salary Negotiable
  • Education Level Degree or diploma in hospitality management is a plus.
  • Experience Minimum 2 years’ experience in a luxury hotel as a Front Office Supervisor
  • Expiry date May 31, 2017 (Expired)
Job Description
  • Assist the Front Office Manager in organizing, directing and coordinating the activities of the Front Office, ensuring the smooth operation and proper administration of the department.
  • Ensure that the staffs adheres to all policies and procedures established by the company particularly the correct authorization of telephone and facsimile calls from the hotel.
  • Organize and ensure that the Front Office cash floats are properly handled by the staffs by following the policies and procedures as authorized by company.
  • Ensure effective communication within the Front Office staffs and also with all other sections and departments.
  • Handles guest complaints, comments and ensures communication to the Front Office Manager.
  • Must have excellent operational knowledge of Fidelio system.
  • Familiar with emergency procedures and safety in the hotel.
  • Must have excellent knowledge of facilities and services available in the hotel and ensures staffs are also knowledgeable of the above.
  • Follow-up on the daily matters recorded in the Front Office daily communication logbook.
  • Ensure that the lobby area surrounding the Front Office is clean and presentable at all times.
  • Attend regular Front Office briefings and disseminates relevant information to the Front Office staffs.
  • Ensure that all operating equipment within the section is in good working condition and regularly maintained.
  • Ensure that the Vingcard key machine is securely used by the Front Office staffs.
  • Assume other duties assigned by the Front Office Manager from time to time.
  • Supervises and handle all section matters in the absence of the Front Office Manager.
  • Ensure complete stock of all office supplies i.e., vouchers, Vingcards, folios, and all operational matters whilst on shift and reports any relevant information to the Front Office Manager.
  • Records all incidents during his/her shift, take action and follow-up if necessary.
  • Update all memos and information to enable the staffs to understand clearly and correctly especially the changes in policies and procedures.
  • Regularly participate and conduct section trainings.
  • Is responsible for checking the hotel occupancy on a daily basis.
  • Conversant with the Night Auditing and Micros System resetting function.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct, coach and counsel the Front Desk staff. Resolve issues/problems to ensure a smooth operation.
  • Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit policy.
  • Operates the telephone system, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for house-use guests.
  • Cross check all billing instructions if correctly updated.
  • Supervise the operations of the Front Desk to ensure an optimal level of service and hospitality is provided to all guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security.
  • Assist all departments in servicing the guests during high volume periods.
  • Assume responsibility of the Front Desk in the absence of the Front Office Manager.
  • Ensures that guest documentation and information is available and up-to-date.
  • Ensure that all guest’s documents are well-kept and stored in a safe place.
  • Ensure that check-in counters are prepared half-hour prior to actual check-in time.
  • To monitor and control the use of office supplies and other consumables.
  • To monitor all printing and to keep related costs under control.
  • To monitor and control the overtime for the Front Office staffs.
  • To monitor and control all Front Office department expenditures to ensure that it stays within the limits of the consumables and budget.
  • To ensure that company property is maintained properly and treated with respect at all times.
 
Job Specification
  • Must be fluent in written and spoken English & Hindu. Knowledge of any additional language is a plus.
  • Excellent interpersonal and public communication skills.
  • Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Computer Knowledge and experience in MS office programs.
Apply Instruction

Interested and qualified candidates are requested to send your updated Curriculum Vitae to [email protected]. Only shortlisted candidates will be called for the further selection process(es

This job has been expired on 2017-05-31
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About Company
Tiger Palace Resort is in Bhairahawa, in the fertile, subtropical Terai region of Nepal. Situated to the south of the legendary Himalayas, the resort is ...
Tiger Palace Resort is in Bhairahawa, in the fertile, subtropical Terai region of Nepal. Situated to the south of the legendary Himalayas, the resort is easily accessible from India or Kathmandu, offering guests a sophisticated and thrilling getaway.  Luxurious accommodation, superb leisure facilities and top-class dining options make Tiger Palace Resort a perfect venue for holidays, quick breaks, conferences and weddings.
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