Position: Duty Officer (Hot Job)

Job Description

Client Service

• Handling customer queries, complaints and record feedback.
• Ensuring hygiene and cleanliness in all public and back office areas.
• Managing appropriate display of all food and beverage items.
• Monitoring staff customer interaction to ensure consistency and quality.

Hygiene

• Maintaining personal hygiene of the employee.
• Maintaining the counter hygiene

Stock Purchase

• Maintaining received record (food items, ticket rolls, bakery items, beverages, diesel and other day to day requirements)
• Identifying goods required for purchase every Tuesday/Wednesday from all unit.
• Preparing advance request as required
• Sending for necessary shopping as required.
• Providing goods to requested units.

Staff Schedule

• Developing, implementing and following up duty rooster.
• Rotating staffs as per requirements and need.
• Keeping track of Maintenance record in the log book
• Monitoring facility staffs (G4S and Garud) regarding timings and performance

Customer Service

• Guiding all unit staffs in dealing customers nicely.
• Supervising, monitoring and changing publicity materials
• Recording performance evaluation of individual staffs and reporting to the Manager
• Maintaining Log book for everyday tasks and handing over to next Duty Officer.

Food & Beverage (F&B) Unit

• Looking after and maintaining the quality of F&B in general and coffee standardization especially.
• Supervising and maintaining food stock.
• Maintaining proper display for every show.
• Preparing sales report (sales report format) and submitting to Accounts also submitting sales summary to the Manager everyday through email.
• Resolving issues aroused in F&B unit and recording the issues.
• Identifying staff requirement in the F&B Unit in weekly basis.

Ticketing Unit

• Every day cash collection from Sr. Associate in Ticketing Unit (may be after every show)
• Receiving and verifying Refunded tickets and reporting to the Manager.
• Identifying cash short and the reasons and Informing to the Manager
• Resolving issues aroused in ticket counter and recording the issues.

Job Specification

• At least Bachelors or equivalent from any background.(Hospitality/Hotel Management will be given preferences)
• Young, energetic and dynamic and capacity to lead.
• Basic Computer literate in MS-Word, MS-Excel, general application of internet, etc.
• Communication skills (Written, Oral) in both Nepali and English.
• Should be able to work under pressure