Position: Chief Concierge (Hot Job)

  • No. of Openings Few
  • Category Secretarial / Front Office / Data Entry
    (Front Desk/ Receptionist/ Secretarial)
  • Job Location Rupandehi District
  • Job Level Junior Level
  • Salary Negotiable
  • Education Level College degree/diploma or hotel or tourism school required.
  • Experience Minimum 4-5 years experience in star luxury hotel as a Chief Concierge.
  • Expiry date May 31, 2017 (Expired)
Job Description
  • To assists guests on a daily basis with hotel information, special requests and guestroom concerns.
  • To coordinate guest requests such as, but not limited to golf, rental cars, restaurant and hotel reservation etc…
  • To deal with all guest complaints and comments in an efficient and timely manner and to provide a five – star service at all times.
  • To coordinately all guest stateroom upgrades in conjunction with the Front Office Manager and to ensure that all additional revenue is collected accordingly.
  • To ensure that all requests for airline changes are dealt with in an efficient and timely manner.
  • To ensure that all lost luggage for arriving guests is located through the respective airline and local ground operation and that it is delivered to the hotel in a timely manner.
  • To oversee the daily Front Office operation and to assist the Front Office Manager in overseeing the daily Telephone Operator Operation.
  • To guide the bellboy staffs and to ensure that they are updated with relevant information at all times.
  • To prepare and conduct performance appraisals for the bellboy staffs.
  • To prepare and submit staffs number change requests when internal staff changes are made.
  • To ensure that the concierge staff’s work registration forms are completed correctly and handed in to the Front Office Manager in a timely manner.
  • To adhere to and to ensure that the concierge staff adheres to all company policies and procedures, manuals and directives.
  • Maintain logbooks for recording of the daily operations of the concierge, transportation and bell service. Ensure all activities are properly logged down with clear records.
  • Maintain clear, proper and accurate records of all luggage’s which are kept at the concierge storeroom.
  • Assist in training of all subordinates in coordination with job related standard policies and procedures.
  • Establish the goals and objective of his section. Plan out activities geared towards the achievement of these objectives and evaluate the results.
  • Organize his work force by establishing staff requirements, training the staff to meet job requirements and delegating assignments and responsibilities.
  • Control labor costs of the section to keep operational expenses within budget.
  • Prepare and submit monthly accomplishment reports as well as other relevant information required by the management.
  • Coordinate periodic inventory of requisition supplies with the Front Office Manager.
  • Establish and endorse new ideas to improve and facilitate smoothness of the operational workflow of the concierge operation.
  • Conduct regular staff meetings and briefings.
  • To be cost conscious with office supplies, stationary, paper and other consumables.
  • To ensure that all luggage trolleys are properly stored and secured after luggage handling operation is completed.
Job Specification
  • Must be fluent in written and spoken English & Hindu. Knowledge of any additional language is a plus.
  • Excellent interpersonal and public communication skills.
  • Must have very good organizational skills and show attention to detail.
  • Must have initiative and the ability to work independently.
  • Must be able to remain calm under pressure.
  • Must be service minded with an outgoing, charming and friendly personality.
Apply Instruction

Interested and qualified candidates are requested to send your updated Curriculum Vitae to [email protected] Only shortlisted candidates will be called for the further selection process(es).

This job has been expired on 2017-05-31
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About Company
Tiger Palace Resort is in Bhairahawa, in the fertile, subtropical Terai region of Nepal. Situated to the south of the legendary Himalayas, the resort is ...
Tiger Palace Resort is in Bhairahawa, in the fertile, subtropical Terai region of Nepal. Situated to the south of the legendary Himalayas, the resort is easily accessible from India or Kathmandu, offering guests a sophisticated and thrilling getaway.  Luxurious accommodation, superb leisure facilities and top-class dining options make Tiger Palace Resort a perfect venue for holidays, quick breaks, conferences and weddings.
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