A reputed company is going to inaugurate soon a five star hotel and casino at Kotihawa, Rupandehi. It has various branches around the country. Its head office is located at Kathmandu, Nepal.
We are glad to announce vacancies at various levels and looking forward for the candidates in given positions.View Full Company Profile
Interact closely of daily operations of VIP Services and to maintain a high level of excellent service to guests and fellow Team Members;
Monitor and maintain service quality of Casino;
Monitor the information being distribute during team daily briefing is accurate and up-to-date;
Supervise all the TMs on a daily basis to ensure they are operating at their maximum capacity;
Handle guest complaint;
Maintains departmental operations manual and standard operating procedures;
Coach and guide team members to ensure high service standard and operates efficiently on all systems at all times;
Identify and report system enhancement request and needs to higher levels;
Collect feedback from the team continuously to ensure necessary support is given to team to maximize morale and retention.
Experience in hotel front desk, charter flight arrangement, casino loyalty program and/or event planning preferred;
Standard organizational skills needed to effectively execute and direct promotions efforts and resources;
Good communication and interpersonal skills required;
Demonstrate effective verbal and written communication skills;
Proficient in Windows, Word, Excel, Power point and Database.
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