Position: Casino VIP Service Manager (Hot Job)

Job Description

• Interact closely of daily operations of VIP Services and to maintain a high level of excellent service to guests and fellow Team Members;

• Monitor and maintain service quality of Casino;

• Monitor the information being distribute during team daily briefing is accurate and up-to-date;

• Supervise all the TMs on a daily basis to ensure they are operating at their maximum capacity;

• Handle guest complaint;

• Maintains departmental operations manual and standard operating procedures;

• Coach and guide team members to ensure high service standard and operates efficiently on all systems at all times;

• Identify and report system enhancement request and needs to higher levels;

• Collect feedback from the team continuously to ensure necessary support is given to team to maximize morale and retention.

Job Specification

• Experience in hotel front desk, charter flight arrangement, casino loyalty program and/or event planning preferred;

• Standard organizational skills needed to effectively execute and direct promotions efforts and resources;

• Good communication and interpersonal skills required;

• Demonstrate effective verbal and written communication skills;

• Proficient in Windows, Word, Excel, Power point and Database.

Apply Instruction

Interested and qualified candidates are requested to send your updated Curriculum Vitae to [email protected] Only shortlisted candidated will be called for the further selection process(es).